Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use the Crowbar ecosystem and partner sites.

1. Information We Collect

• Account details such as email address and profile information.
• Membership tier, credits, event entries, and referral activity.
• For age-discount (Tier 0 / $19) users: government ID, selfie, and social media link for verification purposes.
• Technical data such as IP address, device, and basic analytics.

2. How We Use Your Data

• To create and manage your Crowbar account and membership.
• To allocate credits, track event entries, and show dashboard data.
• To process payments securely via third-party providers (e.g. Stripe).
• To review age-discount KYC submissions where applicable.
• To send essential emails (payment confirmations, welcome emails, etc.).

3. Data Sharing

We may share limited data with trusted service providers, such as authentication, hosting, and payment processors. We do not sell your personal data.

4. KYC and Age Verification Data

KYC files (ID document and selfie) submitted for the $19 discount tier are used only to verify eligibility. These may be reviewed manually by our team. We store them securely and restrict access to authorized personnel only.

5. Cookies & Tracking

We may use cookies and similar technologies to keep you signed in, remember preferences, and understand usage patterns to improve the product.

6. Data Retention

We retain account and transaction data for as long as your account is active or as needed for legal and operational purposes. You may request deletion of your account, subject to legal and accounting requirements.

7. Your Rights

Depending on your region, you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us using the contact details provided in the app or website.