Refund Policy

Last Updated: 1/7/2026

This Refund Policy explains when and how refunds may be considered for purchases made within the Crowbar ecosystem. All activities are strictly skill-based; refunds do not apply to outcomes determined by skill, engagement, or strategy. We comply with applicable consumer and data protection laws to ensure fair treatment.

1. Membership Purchases

  • Memberships (Discounted, Basic, Pro, Elite) provide immediate digital access, credits, and entries to skill-based events upon payment confirmation. As these are intangible digital goods, memberships are generally non-refundable to support skill-based participation.

Refund Disclaimer

Memberships and event entries are generally non-refundable, as they provide immediate skill-based access. Requests are reviewed individually; outcomes via email.

  • Exceptions for Refunds:
  • Duplicate charges or clearly accidental multiple payments.
  • Technical errors preventing access after payment (e.g., account not activated).
  • Confirmed fraudulent payments not initiated by the account owner.
  • Refunds, if approved, will be processed to the original payment method within 14–30 days, subject to processing fees (e.g., $5 deduction).

2. Skill Event Entries

  • Credits used to join Skill Events are non-refundable once entry is confirmed, as events are skill-based and outcomes depend on user performance—not chance. Refunds undermine the skill-driven nature and are not permitted for participation or results.
  • Some tiers (e.g., Elite) may offer conditional credit refunds as perks (e.g., for top skill-based performers). These are detailed in event-specific rules and are not guaranteed refunds.
  • No refunds for event outcomes, disputes, or withdrawals after entry, to maintain skill predominance.

3. Requesting a Refund

If you believe a refund qualifies under the exceptions above, contact support with:

  • Your registered email address.
  • Payment reference or Stripe session ID.
  • A short explanation of the issue, including evidence (e.g., screenshots for technical errors).
  • Each request is reviewed individually within 7–14 days. Outcomes are communicated via email. Approved refunds are processed promptly, but denials may occur if the issue relates to skill-based participation.
  • Dispute Resolution: If unsatisfied, escalate to compliance@crowbarltd.com.

To speed up processing, include your payment reference/Stripe session ID and any screenshots or error details.

4. General Provisions

  • Refunds are at our discretion and do not guarantee future access or credits.
  • We reserve the right to deny refunds for abuse, fraud, or violations of skill-based rules.
  • For data-related refund requests (e.g., KYC issues), see our Privacy Policy for rights.
  • Changes: This policy may be updated; check the “Last Updated” date.

5. Contact Us